American Airlines Launches Dynamic Reaccom, a Self-Service Rebooking Tool

By Paul Riegler on 1 October 2017
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American Airlines check-in counter at JFK

American Airlines check-in counter at JFK

American Airlines debuted its dynamic reaccommodation system, or dynamic reaccom, a tool that lets travelers rebook themselves when a flight is cancelled instead of having to queue in line or ring customer service.

The system, plans for which were first announced in January 2017, can be accessed via the mobile app, airport kiosks, or the aa.com website.

Once a flight has been cancelled, a passenger would receive a message similar to “AA 412 was cancelled. You can choose between the following flights.” Available flights would then follow.

The Dynamic reaccom feature currently supports American Airlines flights as well as those on regional airlines operating under the American Eagle brand. It will allow passengers to book flights in the same class of service or lower (i.e. a business-class passenger can rebook himself into business or coach, a first-class passengers can book himself into first, business, or coach) and travelers will be allowed to rebook to alternate airports located within 50 miles (80 kilometers) of the original destination.(Photo: Accura Media Group)

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