Delta Debuts New Boarding Experience at Hartsfield-Jackson

Delta planes in Atlanta

Delta Air Lines announced the launch of a new test program that it says will enhance the boarding experience at the gate for passengers, as well as expedite the boarding process at Hartsfield-Jackson Atlanta International Airport’s T Concourse.

Some of the features of the program include mobile agent pods, which will replace the larger, traditional gate counters, as well as handheld devices for gate agents which will enable them to make seat changes and check bag status while not confined to being behind a counter. Pillars will also be present at the gates, and will form four parallel lanes.

The airline will also install E-Gates, which will allow passengers to board without a gate agent present by scanning their smart phone or boarding pass.

The test phase will last for three months. Delta says that phase two, which will be rolled out later this year, will focus on increased agent mobility, passengers’ digital experience at the gate, and implementing biometric boarding, which is currently being tested at Washington Reagan National Airport.

(Photo: Accura Media Group)