‘Major’ Computer Failure Grounds British Airways Flights Worldwide

By Paul Riegler on 27 May 2017
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BA JDL 49-1A computer glitch grounded the vast majority of British Airways flights Saturday and will continue to impact flights in the days to come.

The “major IT system failure” at the United Kingdom’s second largest airline started around 7 a.m. local time. The airline cancelled all Saturday departures from London Heathrow and Gatwick airports

“We are extremely sorry for the significant levels of disruption caused to customers and understand how frustrating their experiences have been,” the airline said in a statement on its website.

The problem affected the airline’s check-in and flight operations systems, including call centers, the airline’s chief executive, Alex Cruz, said in a video statement released on Saturday.

It was the second such failure at the airline in eight months.

While the system failure affected access to the airline’s computer systems across the globe, some flights did depart for London after airport staff checked passengers in manually.

The outlook for Sunday was cautious, to say the least.

“Although some of the IT systems have returned,” the airline said at 11:30 p.m. local time Saturday, “there will be some knock-on disruption to our schedules as aircraft and crews are out of position around the world.”

“We are repositioning some aircraft during the night to enable us to operate as much of our schedule as possible throughout Sunday.”

(Photo: Accura Media Group)

Accura News

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