Delta Meltdown Persists into Weekend, with More Flights Cancelled

By Paul Riegler on 8 April 2017
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Delta aircraft at the gate at JFK

Delta aircraft at the gate at JFK

Delta Air Lines continues to struggle to regain its footing days after severe weather in Atlanta grounded hundreds of flights, setting off a domino effect that left tens of thousands of travelers someplace other than where they wanted to be.

While the airline had said it had expected to be operating normally by Friday, that wasn’t the case.

“Approximately 275 flights have been canceled Saturday morning, with some additional cancellations possible,” the Atlanta-based airline said in a statement on its website.

Numerous passengers told Frequent Business Traveler of hours-long wait times to speak with a Delta reservations agent on the phone while others reported on the frequent-flyer website Flyertalk.com that they had been stranded at airports around the country for several days unable to get a flight out.

Delta flight crews have also posted online that they have been stranded at various airports and told to book their own hotels and get reimbursed later. The sheer number of cancellations means that there haven’t been sufficient flights to reposition crews where they are needed either.

The airline’s recovery “has not been ideal,” said Gil West, the airline’s chief operating officer.

Compounding the issue is the start of spring break, which means that most planes are fully booked, leaving few open seats for those impacted by this week’s weather. In addition,

Delta cancelled over 800 flights on Friday, and posted over 2,000 delays according to FlightStats, a website that tracks flight information. On Saturday, it experienced almost 350 flights and 1,300 delays as of 8 p.m. EDT.  Only 24 flights, however, are shown as cancelled for Sunday.

(Photo: Accura Media Group)

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