Bose Headphones May Spy on Users According to Lawsuit
Bose’s high-tech wireless noise-cancelling headphones spy on their users via an app that tracks the music and content they listen to. Bose sells the information, thereby violating the users’ privacy rights according to a lawsuit filed Tuesday in Chicago in federal court .
The Massachusetts-based company designed its app “to continuously record the contents of the electronic communications that users send to their Bose Wireless Products from their smartphones, including the names of the music and audio tracks they select to play along with the corresponding artist and album information, together with the Bose Wireless Product’s serial numbers (collectively, “Media Information”),” according to the complaint.
A lawsuit filed Tuesday in Chicago in federal court by Kyle Zak, a Bose customer, seeks an injunction to stop the practice.
Zak paid $350 for a pair of QuietComfort 35 headphones and downloaded the Bose Connect app that, according to its description in Apple’s App Store, promises to help the user “get the most out of your headphones.”
The app’s description indicates it adds features such as an auto-off timer, volume control, battery charge readings, and the ability to fine-tune the noise-cancellation feature. Nothing in the description indicates that it also sends detailed information about the media he accesses to a third party such as Segment.io, which, according to its website, promises to collect customer data and “send it anywhere.”
Bose displays a “wholesale disregard” for the privacy of its customers according to the complaint.
(Photo: Accura Media Group)