American Airlines Suspends Flight Attendant after Passenger Confrontation Captured on Video

By Jesse Sokolow on 22 April 2017
  • Share

DSC_0629American Airlines suspended an employee after a video showing an angry altercation on a flight from San Francisco to Dallas/Fort Worth was posted on Facebook.

The confrontation appears to have involved a male flight attendant, a woman holding a baby and crying, and several other passengers.

The flight attendant is said to have “violently” taken a stroller from the woman, hitting her with it in the process, although the baby remained unscathed according to a post made on Facebook by Surain Adyanthaya on Friday. The issue started over a dispute as to whether the passenger could bring the stroller onto the plane.

Following the initial confrontation, the mother was “in-voluntarily” escorted off the aircraft with her children and the flight attendant returned and immediately got into a loud altercation with another passenger according Adyanthaya.

The American Airlines crewmember involved in the incident was “removed from duty” after the video came to the airline’s attention.

“What we see on this video does not reflect our values or how we care for our customers,” the airline said in a statement on its website. “The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions.”

American also expressed immediate regret to the passenger who was the recipient of the flight attendant’s anger.

“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the airline said. In attempt to make up for the incident, the airline said it was “taking special care of her and her family” and upgraded them to first class for the remainder of their international trip.

(Photo: Accura Media Group)

Accura News

Read previous post:
United Airlines CEO Munoz Won’t Become Chairman As Planned, Compensation to be Tied to Improved Customer Satisfaction

United Airlines CEO Oscar Munoz won’t assume the position of chairman of the company’s board of directors next year, following...

Close