U.K. Regulator Accuses American, Emirates, Etihad, Singapore, and Turkish Airlines of Not Paying Compensation for Flight Delays

By Paul Riegler on 24 February 2017
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The Civil Aviation Authority, Britain’s aviation regulator, accused five airlines of avoiding the payment of compensation to over 200,000 passengers who were delayed on flights.

The agency said that it had taken action against American Airlines, Emirates, Etihad Airways, Singapore Airlines, and Turkish Airlines, stating that the airlines regularly treated delays on connecting flights as if they occurred on separate flights and were therefore not covered by EU law under European Commission regulation 261, commonly known as EU261.

EU261 established common rules on compensation to passengers in the event of denied boarding, flight cancellations, or long flight delays unless there are extraordinary circumstances. EU261 applies to any flight departing from an airport in the European Union, regardless of the nationality of the airline or the flight’s destination.

“There are clear laws in place to make sure passengers that experience this type of disruption are looked after by their airline and compensated,” said Richard Moriarty, director of consumers and markets at the CAA.

The airlines will be required to pay the necessary compensation or be taken to court by the CAA. Emirates, according to the agency, was on the top of the list of the five airlines.

The CAA investigated delays on 31 airlines and said that it does not matter which leg of a journey was delayed. Passengers would be entitled to €600 ($634.59) in compensation in such instances.

(Photo: Accura Media Group)

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