DOT to Airlines: Be Transparent in Baggage Fees

By Jesse Sokolow on 20 January 2017
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Baggage claim area in Düsseldorf Airport

Baggage claim area in Düsseldorf Airport

The U.S. Department of Transportation announced a proposal to require both airlines and ticket agents to inform customers of baggage fees when providing ticket information.

In the early days of air travel, the fees were included in the ticket, but in modern times, most if not all airlines charge a separate fee for checked luggage unless the passenger is exempt due to his level of elite status with the airline or the fee is waived in conjunction with an airline-sponsored credit card.

The agency plans to require that any fees for a first checked bag, a second checked bag, or a carry-on disclosed while consumers are researching airfares.

“Displaying the fees for transporting carry on and checked bags alongside the fare will make the cost of travel more transparent,” said U.S. Transportation secretary Anthony Foxx.

The department’s proposal also includes the request that charges such as change and cancellation fees be disclosed to customers when providing ticket information.

(Photo: Accura Media Group)

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