Delta Employees to Undergo Diversity Training

By Jesse Sokolow on 17 January 2017
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DSC_4940Following two incidents in which passengers said they were discriminated against by members of Delta flight crews, the airline said it is planning mandatory diversity training for cabin crew.

Executives at the airline underwent diversity training last year, and Delta will begin training its 23,000 flight attendants by the second quarter of this year. The training will include real scenarios as well as discussions on unconscious bias and microaggressions.

According to the U.S Department of Transportation, instances of reported discrimination increased 37% in the first ten months of 2016.

The first incident that prompted Delta to take action occurred last November, when a man was banned for life from the airline for yelling out support of Presidential candidate Donald Trump. The second came when an African American passenger responded to the call for a doctor on board, only to be rebuffed by a flight attendant who did not believe she was a doctor.

(Photo: Accura Media Group)

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