British Airways’ Website Partially Down

By Paul Riegler on 7 October 2016
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A BA plane on the tarmac at Heathrow

A BA plane on the tarmac at Heathrow

Travelers attempting to book travel and redeem award flights on British Airways’ website are not getting very far in some cases.

While the outage is not universal, many visitors to various parts of the site have met with messages indicating an outage. “Sorry. Unfortunately our systems are not responding, so we are unable to process your request at the moment. We apologise for this inconvenience and suggest you try again later.”

Two FBT staffers attempting to book travel on BA were able to enter the city pairs and dates and, after pressing “Continue,” the system returned to the start page for booking a flight without any of the information that had already been entered.

Repeated attempts to log into the airline’s frequent flyer program, Executive Club, have been unsuccessful since at least Wednesday and have been met with the “Sorry” message as well.

On FlyerTalk, the world’s largest online travel community, users reported several other error messages as well: “Page unavailable–try again later or use a different browser” and “The page you requested cannot be found.”

The problems come as the airline is preparing to launch a new user interface and inviting users to try it. “We are about to launch an exciting new design for our home page and flight booking experience and are giving you the chance to be one of the first people to try it out.”

The company made no mention of any issues on its Facebook or Twitter pages.

(Photo: Accura Media Group)

Accura News

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