British Airways IT Outage Delays Hundreds of Flights Worldwide

By Paul Riegler on 6 September 2016
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BA52 JDL-1

A computer issue at British Airways on Tuesday left thousands of passengers stranded and caused massive delays across the globe.

Passengers were unable in many cases to book flights using the company’s website and app, to check-in at the airport, and some flights were simply unable to take off as a result of the IT problem.

“We apologize to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue,” the world’s favourite airline said on Twitter.

Not surprisingly, hundreds of travelers took to Twitter to complain. “@British_Airways – system down at San Diego manual check in and your staff haven’t got a clue what they are doing. It’s chaos!” posted Andrea Woolley.

One traveler was FBT Editorial Director Jonathan Spira, who tried to book a flight using the iPhone app and repeatedly got the message, “A system error was encountered during the confirmation of your booking.” The message, however, reassured him that “If the booking has been made then tickets will be issued, and travel can continue as normal.”

At airports, many passengers received hand-written boarding passes and baggage claim tags.

The airline did not say what caused the problem.

(Photo: Accura Media Group)

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