Delta Cancels Hundreds of Flights Tuesday as it ‘Resets’ Operations
Delta Air Lines, which experienced an IT outage early Monday at 2:30 a.m. EDT, cancelled hundreds of flights and tens of thousands of passengers experienced significant delays in getting to their destinations.
The airline did restore partial operations by 8:40 a.m. EDT although it warned of continuing disruptions as it resumed operations. Over 300 flights have been cancelled for Tuesday as Delta continues to restore normal operations.
“We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, the airline’s senior vice president of operations.
The airline is working to “reset the operation and get crews, aircraft and other operational elements” where they need to be.
Passengers who had a delay of more than three hours or a cancelled flight will receive a $200 travel voucher, Delta said in a statement late Monday. Some travelers were offered hotel rooms or other accommodations, it said on its website.
Delta’s original statement, however, that the meltdown was caused by a power failure, has been criticized as having been misleading as there was no power outage. The airline “experienced an equipment failure overnight causing their outage,” Georgia Power said in a tweet Monday.
Delta, of course, is not alone in its IT woes. Technology troubles have plagued the nation’s four largest airlines over the past year or so including a recent multi-day outage at Southwest. United Airlines has suffered four outages since August 2012.
(Photo: Accura Media Group)