Uber Reimburses Passengers in California Class-Action Suit Settlement

By Paul Riegler on 18 May 2016
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DSC_9473Ride-hailing service Uber is reimbursing the $1.8 million in fees it improperly collected from passengers in California Wednesday as part of a settlement in a class action suit, but Uber customers may be surprised at the amount they actually receive.

“You are receiving this email as notice that within the next few days, a credit in the amount of $0.25 will be added to your Uber account,” said the e-mail from the settlement administrator to an FBT staff member. The message went on to say that “The credit will be applied to your rides until you have used all of it.”

Uber “charged users of its mobile application fees that were described as ‘Airport Fee Tolls’ when users arranged for rides to or from certain California airports, and that Uber did not remit those fees to the airport,” the administrator said in an e-mail earlier this year.

Approximately 350,000 Uber customers were charged the fees and the settlement was supposed to reimburse riders in full.

The settlement of the suit was a rare concession by a company that typically does things its own way and almost never admits it is wrong.

(Photo: Accura Media Group)

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