ANA to Introduce ‘Universal Translator’-Like Device to Help With Passenger Interaction
All Nippon Airways announced that it plans to introduce a new tablet device that is somewhat akin to the so-called “universal translator” featured in the science-fiction television series “Star Trek.” The device, which will be deployed starting June 1, will support smoother communications with travelers who speak different languages, as well as special needs passengers.
Dubbed the ANA Communications Board, the tablet will support translation between Japanese, English, Chinese, and Korean. In October, support for an additional 13 languages, including Thai, Malay, Hindu, German, French, and Spanish, will be added.
The ANA Communications Board will also be used to improve interaction with passengers who are hearing- or speech-impaired. The tablet will include pictograms, as opposed to the paper and pens that the airline is currently using to interact with special needs travelers.
In addition, the device will include instructions to direct cabin crew on how to respond should a passenger becomes ill in-flight.
(Photo: Accura Media Group)