American Airlines to Discontinue In-Flight Connecting Gate Announcements

By Jesse Sokolow on 16 May 2016
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American planes at the gate in Miami

American planes at the gate in Miami

If you notice the skies are a bit quieter after tomorrow, there’s a reason. American Airlines, the world’s largest airline, plans to stop making in-flight announcements with connecting gate information.

The change, which goes into effect May 17, is a tacit acknowledgement that most if not all passengers receive this information via their smartphones. The airline also makes connecting gate information available through the in-flight entertainment system on newer aircraft.

American only provided connecting gate information relevant to the itineraries of those passengers making a connection on a particular flight. Still, some passengers say they will miss the personal touch.

“In addition to the information being useful, I found it interesting to hear where other passengers on the flight were off to,” said Mark Mullins, an executive in the pharmaceutical industry who flies American several times a week.

United Airlines and Delta Air Lines, the second and third largest carriers, discontinued connecting gate information several years ago.

(Photo: Accura Media Group)

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