Delta Eliminates Phone, In-Person Ticket Fees

By Jesse Sokolow on 18 April 2016
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Delta's Boston Sky Club

Delta’s Boston Sky Club

Delta Air Lines said last week that it has stopped charging a fee for customers who purchase tickets over the phone or in person at airports.

The carrier had previously charged a $25 fee per ticket for those purchased over the phone, and a $35 fee for those purchased at airports and other ticket office locations.

The new fee waiver does not apply to tickets issued in certain European locations.

The move is the latest in Delta’s attempts to improve its customer service operations. Earlier this month, the airline merged its customer support Twitter handle, @DeltaAssist, with its primary Twitter handle, @Delta, saying it would offer a better experience for customers communicating with the carrier through Twitter.

(Photo: Accura Media Group)

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