Delta Eliminates Phone, In-Person Ticket Fees
Delta Air Lines said last week that it has stopped charging a fee for customers who purchase tickets over the phone or in person at airports.
The carrier had previously charged a $25 fee per ticket for those purchased over the phone, and a $35 fee for those purchased at airports and other ticket office locations.
The new fee waiver does not apply to tickets issued in certain European locations.
The move is the latest in Delta’s attempts to improve its customer service operations. Earlier this month, the airline merged its customer support Twitter handle, @DeltaAssist, with its primary Twitter handle, @Delta, saying it would offer a better experience for customers communicating with the carrier through Twitter.
(Photo: Accura Media Group)