American Airlines Gateside Amenities Program Offers Delayed Passengers Snacks on the Ground
The airline’s Gateside Amenities program will offer travelers whose flights are delayed for two hours or more a choice of snacks and beverages, regardless of the reason for the delay. If the delay extends to three hours or more, sandwiches will also be available. All of the items will be offered at no charge to the passenger.
The program was announced in the February 11, 2016 issue of its employee newsletter, Arrivals.
“We’re seeing a positive response [from passengers],” said Erik Olund, the airline’s customer care director at John F. Kennedy International Airport, where the program is being tested, in the newsletter article.
The Fort Worth-based carrier plans to expand the Gateside Amenities test to Los Angeles International Airport in the coming weeks.
The move follows the airline’s announcement in early February that it will be offering complimentary snacks in coach.
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