United to Offer ‘Exclusive Assistance’ Meet-and-Greet Concierge Service
United Airlines announced it would offer a meet-and-greet concierge service, sometimes referred to as a VIP service, at some of the airports it serves.
The fee-based United Exclusive Assistance offering includes meeting the passenger at curbside, priority check-in, and expedited screening (where available), United Club access (at an additional fee), an escort to the departure gate, and assistance with what the airline termed “special requests.” An airline representative will assist with rebooking if a flight is delayed or cancelled, and assistance in languages other than English is also available.
United will provide a similar service for connecting flights and arrivals including meeting the passenger as he disembarks the aircraft.
The service is available at the airline’s hubs in Chicago and New York/Newark at the present time. It is being offered in partnership with Global Airport Concierge, a company that provides this type of service.
American Airlines has offered a similar Five Star service for several years at nine airports in the United States. The Five Star fee includes Flagship Check-In, where available, and access to the Admirals Club lounge.
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