Uber Settles California Airport Fee Class Action Suit, Begins Reimbursing Riders for Improperly Collected Fees

By Paul Riegler on 12 January 2016
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San Francisco International Airport

San Francisco International Airport

Ride-sharing service Uber agreed to reimburse $1.8 million in fees it improperly collected from passengers in California in 2013 and 2014, as part of a settlement in a class action suit.

The claims administrator began notifying customers on Tuesday. The settlement is a rare concession by a company that typically does things its own way and almost never admits it is wrong.

The company “charged users of its mobile application fees that were described as ‘Airport Fee Tolls’ when users arranged for rides to or from certain California airports, and that Uber did not remit those fees to the airport,” the administrator said in an e-mail.

While Uber denied the claims, it nonetheless agreed to settle the case. Approximately 350,000 Uber customers were charged the fees and the settlement will reimburse the riders in full.

“We commend Uber for doing that,” said plaintiffs’ attorney Todd Schneider in a statement to the Recorder, a San Francisco legal newspaper.

Uber promised to discontinue misrepresenting fees in the future.

The service “has also ceased to represent and will not represent in the future that fees charged to users of the Uber app for trips to or from a California airport are due to be remitted to the airport, unless those fees are actually remitted to the airport,” said the claims administrator.

(Photo: Accura Media Group)

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