JetBlue Power Failure Results in Long Lines and Delayed Flights Across the Country
Operations at JetBlue Airways Thursday afternoon were snarled after a power failure at its data center left many of its IT systems – including its website – inaccessible to both staff and customers.
The problem grounded flights and left thousands of passengers stranded.
JetBlue’s website was down for over an hour and the power failure left many passengers unable to check in and print boarding passes for their flights. Travelers at airports across the country reported long lines and delayed flights.
“The power was disrupted during a maintenance operation at the Verizon data center. Verizon can provide more details into the cause,” the New York-based airline said.
Power was partially restored by 2:30 p.m. EST.
“While still experiencing system issues due to a Verizon Data Center power outage, booking flights is now restored” on the airline’s website. The airline said that the website’s check-in function was working as well.
Passengers reported long lines at airports via social media. “The line goes outside all the way down to the last skycap,” said photographer Cheryl Mann on Twitter. Another Twitter user said that JetBlue flights from Boston were “going nowhere.”
At some airports, including John F. Kennedy International, agents resorted to using a manual system to board passengers.
“Just get me to Austin,” lamented one Twitter user, Ali Marsz.
(Photo: Accura Media Group)