Delta Air Lines First Class New York JFK-Phoenix Flight 420 – Review

First Class Cabin, Second Class Service

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FLIGHT PLAN

We pushed back from the gate 11 minutes early, at 6:24 p.m. and proceeded to the runway, where we were number two for takeoff, with wheels-up at 6:43 p.m., one minute early.

Our route took us southwest from JFK towards Columbus, Ohio; continuing slightly north of St. Louis, Missouri; passing south of Kansas City, Missouri; over the border where Colorado, Kansas, and Oklahoma meet; slightly north of Santa Fe, New Mexico; and then started our final approach to Phoenix Sky Harbor International Airport.

We touched down at 9:25 p.m. local time, exactly one minute early, and were at the gate five minutes later, giving us an arrival time of 9:30 p.m. that was 47 minutes ahead of schedule.

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SEAT COMFORT

Delta operates this flight using Boeing 737-800 aircraft equipped with 16 first-class seats and 144 seats in coach, including 18 in Comfort+, the airline’s premium economy lite zone.

Seats in the first-class cabin are in a 2-2 configuration. My seat, 4D, was 21” wide with a seat pitch of 38.” Each seat has a large video screen in the seatback and the system offered a variety of movies on demand as well as a USB power outlet. Seats in coach have similar, albeit smaller, screens, as well as USB outlets.

The problem with the seats is that they are simply not comfortable. The width is fine but they have limited recline and don’t provide great support, especially in the lumbar region. Also, the distance between rows, i.e. seat pitch, makes it feel confining.

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