Southwest Flights Delayed Nationwide Thanks to Computer Glitch

By Paul Riegler on 11 October 2015
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DSC_0016Many passengers hoping for an on-time departure of their Southwest Airlines flights Sunday were in for long lines at the airport and delays.

“We’re experiencing technology delays on, the Southwest Mobile app, and in reservations centers and airports systemwide today which are impacting future bookings and are requiring us to follow manual procedures with Customers as they arrive for travel,” the airline said in a statement on its website. Earlier, the airline had termed the computer problem “intermittent.”

Passengers were being asked to arrive at least two hours prior to departure and to use airport kiosks, which were reportedly working, to print boarding passes and bag tags, although many passengers required manual processing. Those wishing to book future flights on the airline’s website were also being impacted by the problem.

Over 450 flights had been delayed as of 3:30 p.m. EDT according to the airline, and lines of 1,000 or more passengers were reported at some airports, as passengers waited to be checked in manually and be given hand-written tickets. The airline said it was working to restore service and apologized for the delays caused by the problem.

(Photo: Accura Media Group)

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