Poll: 87% of Flyers Give TSA Airport Security Fair or Poor Rating

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Security checkpoint at JFK's Terminal 7 last month

Security checkpoint at JFK’s Terminal 7 last month

BOTTOM LINE

The results and overall feelings regarding experience and the TSA’s effectiveness point to the conclusion that the agency still has a long way to go. The continued poor showing for the TSA in this poll, an increase in dissatisfaction with the agency’s PreCheck program of 3.5 percentage points – combined with the TSA screeners’ failing to detect explosives and weapons in nearly every undercover test that has been publicly reported – suggests that the agency is doing little right. Vast improvements are needed to improve airport security and give the traveling public more confidence in the agency’s ability to fight terrorism in the skies.

SURVEY METHODOLOGY

Results for this Frequent Business Traveler poll are based on online surveys conducted between August 21 and September 24, 2015, with a random sample of 2,219 adults, with an average age of 43.5 years, residing in all 50 of the 50 U.S. states and the District of Columbia. In addition, 14.5% of respondents lived outside of but traveled within the U.S.

To determine frequent travelers’ opinions of the TSA, Frequent Business Traveler magazine repeated the same survey questions used in its previous polls on the same topic.

For results based on the total sample group, one can say with 95% confidence that the maximum margin of sampling error is ±2.3 percentage points.
The survey was designed by Basex, a market research firm and division of FBT parent Accura Media Group. Through organic and viral contact, we received 2,219 complete responses from travelers who fly on average of 8.2 times per year for business and 5.4 times annually for personal reasons. The sample was designed to provide the perspective of those travelers who frequently traverse TSA checkpoints at multiple airports.

The respondents to the 2015 Frequent Business Traveler poll are highly educated. Within the pool of survey takers, 48.2% completed college, 32.2% earned a masters degree or equivalent, and 15.2% have a Ph.D. While this group is not reflective of American society as a whole, it represents a population that travels frequently and has far more experience in dealing with TSA checkpoints than the casual flyer. Underscoring that, 91% of respondents are members of at least one frequent flyer program, roughly 40% of the respondents take ten or more business trips a year, and 20% at least 25. In addition, 55% of them take at least five trips annually for personal reasons.

(Photo and infographic: Accura Media Group)

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