United Updates Mobile App with Airport Maps and Navigation

By Jesse Sokolow on 13 August 2015
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DSC_0113United Airlines announced updates to its mobile app.  The updates include interactive maps at various airports, as well as pinpoint location functionality and new self-booking functions.

The Chicago-based carrier now provides indoor maps on its app for its Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington, D.C. hubs within the app.  The maps allow app users to search for airport vendors and services, including ATM locations, restaurants, restrooms, car rental facilities, and on-site hotels.

The app will automatically start navigation to the specific gate location for passengers who have a boarding pass stored on the app, or the user can place a pin, and the app will estimate walk times within the terminal.  The airline plans to add the interactive map feature for more of its airports in the near future.

United is also testing what it calls indoor location technology for its map at Newark Liberty International Airport.  The app uses Bluetooth low-energy beacons to pinpoint a user’s location within the airport and help navigate to various locations. The carrier plans to expand the feature to additional airports based on customer feedback.

The airline is also expanding self-service options that app-users can utilize in the event of flight delays.  Users can now add themselves to a standby list on an earlier flight, as well as choose an alternate airport.

(Photo: Accura Media Group)

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