Delta Deploys New In-Flight Personalization Software, Electronic Flight Attendant Manuals

By Paul Riegler on 26 August 2015
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DSC_0844Delta Air Lines announced the deployment of its Guest Service Tool on the handheld devices used by cabin crew while in flight.

The Atlanta-based airline says that the new software will be used by flight attendants to personalize the travel experience for passengers.

In addition, starting September 1, the airline will discontinue the requirement for the airline’s 22,000 flight attendants to carry a 500-page, five-pound FAA-mandated flight attendant manual.  The airline says that loading the manual onto the device will reduce its carbon footprint by 1,800 metric tons annually, or the equivalent of removing 370 passenger cars from the road, while allowing crew members to find information more quickly.

The Guest Service Tool software will allow crew to see the names of passengers in a specific seat as well as their Medallion status in Delta’s SkyMiles frequent flyer program.  The tool will alert flight attendants to high-value customers and to those who requested special meals or those with disabilities who may require additional assistance during a flight.  The airline says that the software will also allow it to offer a service recovery to passengers who had a disruption on an earlier flight, although it did not specify what the customer would actually receive.

In addition to these tools, Delta plans to add connecting flight and gate information to the software at a later time in addition to alerting flight attendants to a passenger’s preferred food and beverages options.

The new application will allow flight attendants “to pay attention to detail,” said Allison Ausband, the airline’s senior vice president for in-flight service, in a video.  “The Guest Service Tool is a great opportunity for us to bring humanity back to flying,” she added.

Delta issues its flight attendants Nokia Lumia 1520 smartphones with 6” displays. They weigh approximately seven ounces or 206 grams.

(Photo: Accura Media Group)

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