Amtrak to Revamp Guest Rewards Frequent Traveler Program for 2016

By Paul Riegler on 27 August 2015
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The view from an Acela train to New York

The view from an Acela train to New York

Amtrak announced significant changes to its frequent traveler program when it relaunches Guest Rewards next year.

The passenger rail service said that it will simplify the program and that travelers will have more options to earn and redeem points.  Significant changes include the elimination of blackout dates and Acela time-of-day restrictions on travel, the awarding of bonus points for traveling in Acela business class, and the new and simpler way of redeeming points for free travel based on the actual ticket price.

In addition, points in a Guest Rewards member’s account will never expire as long as there is any “qualifying activity” within a 36-month period, and Amtrak is introducing a new option to purchase award tickets using a combination of cash and points.

Amtrak customers will be able to estimate on the web how many points are needed for travel and will also be able to purchase and change award tickets at self-service kiosks.

The rail service said it is giving passengers what they want most: “the ability to grow points earnings rapidly with the freedom to use those points in the way that best fits their individual travel needs.”

(Photo: Accura Media Group)

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