Hackers Used Malware to Obtain Mandarin Oriental Guest Credit Card Numbers

By Paul Riegler on 12 July 2015
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Mandarin Oriental Hotel Group announced that a hacker used malware to access computers at ten of its hotels and gained access to an unspecified number names of guests and credit card numbers.  The hotelier said it immediately began working with law enforcement agencies, cyber-forensic specialists, and credit card companies to investigate.

The Hong Kong-based hotel chain also said it had found no evidence that the hacker had obtained credit card PINs or security codes or any other personal guest data.

The hotels affected by the malware attack including Mandarin Oriental properties in Boston, Geneva, Hong Kong, Las Vegas, London, Miami, New York, San Francisco, and Washington, D.C. The attacks began on June 18, 2014 and lasted, depending on the property, between two and eight months.

“We regret that this incident occurred and are sorry for any inconvenience it may cause,” the hotel said in a written statement. “We take take the safety and security of our guests and their personal information very seriously, and the trust our guests place in us remains an absolute priority.”

Guests are urged to review and monitor their credit card statements for possible fraudulent charges, a practice that is a good practice even when no malfeasance is suspected.

(Photo: Accura Media Group)

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