Some American Airlines Flights Grounded After Pilot iPad Failure

By Paul Riegler on 30 April 2015
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DSC_0591A number of American Airlines flights were delayed Wednesday after an app used by pilots failed to function.

“Some flights are experiencing an issue with a software application on pilot iPads,” the airline said on its Twitter account.  A spokesman for the airline told Frequent Business Traveler that “several dozen” flights had been impacted.

The problem occurred after an update to an app made by Boeing subsidiary Jeppesen, which provides an electronic flight bag that replaces the heavy flight bags typically carried by pilots and allows for faster revisions, had a conflict with an older version of the app.  The newer version contained updates to airport maps including a map of Ronald Reagan Washington National Airport and pilots attempting to access the map encountered the problem.

Pilots were told to uninstall and reinstall the app to fix the problem.  In some cases, planes had to return to the gate in order to gain access to a Wi-Fi connection to do so.  No flights were cancelled due to the problem.

American’s pilots first began using an electronic flight bag app in 2013, becoming the first airline to do so.

(Photo: Accura Media Group)

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