United Plans New Menus, Improved Customer Service at United Clubs Worldwide

By Paul Riegler on 4 March 2015
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DSC_0043United Airlines announced it will introduce major dining and customer services changes at all of its United Club airport lounges worldwide.

The Chicago-based airline said it will offer a new menu to guests, one that emphasizes “freshness, variety and quality,” and train its agents in keeping with “standards of the hotel and hospitality industry to better match club members’ expectations.”

The new menu, which will be available at its lounges in Chicago’s O’Hare International Airport this week and will roll out to all United Clubs by the end of the year, starts with a Greek yogurt bar and hot oatmeal station for breakfast and includes cage-free hard boiled eggs, a variety of scones (including cinnamon and vanilla), and plain and everything bagel sticks.  Toppings for the yogurt and oatmeal will include mixed fruit, granola, cinnamon, and honey.

After breakfast, United Clubs will offer hummus with pita thins, Mediterranean salad, soups, cured salami and cheese, and artisan breads. Snacks will include several types of trail mix and Sheila G’s Brownie Brittle.

The airline also plans to offer a variety of premium wines, beers, and spirits for sale in 2015, and said it will also pilot a separate food-for-sale program although it did not disclose any details on this front.  Wi-Fi printing will also become available in lounges, although the airline did not provide a timeframe for this.

On Tuesday, United announced plans to open new and refreshed lounges at seven airports.

(Photo: Accura Media Group)

Accura News

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