Hilton and Marriott Announce New Cancellation Penalties
Same-Day Cancellation to Soon Be a Thing of the Past
Starting January 1, 2015, travelers will be charged a penalty fee equivalent to a one-night stay. Previously, most hotels within the two chains permitted cancellations as late as 6:00 p.m. on the day of arrival without any penalty.
The change does not affect hotels operated by the two companies that have far more restrictive policies for cancellation, such as two-day or three-day notice for a cancellation.
“We’re making this change so we can provide you with a more consistent booking process and make more rooms available for when you need last-minute travel accommodations,” said Hilton in a statement posted on the travel website FlyerTalk.
Hyatt already has a similar policy in place. Reservations will be subject to the cancellation policy in place at the time of the booking, according to a Hilton spokesman.
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