Delta to End In-Flight Duty-Free Sales
Delta announced it was ending all in-flight sales of duty-free items on board its international flights.
The change, which goes into effect Friday, follows a dispute with the airline’s duty-free vendor. Delta said it does not plan to replace the vendor.
Delta and its vendor, Dfass, “were unable to agree on terms to resolve disagreements over how the program would be administered,” the airline said in a memo sent to crew members on Thursday. A new vendor “is not being explored at this time.”
The Atlanta-based airline will be removing duty-free items, catalogs, and ads from its planes in the coming weeks.
With the increase in duty-free stores at airports as well as the greater availability of goods on the Internet, duty-free in-flight sales were reportedly in a decline over the past decade.
While Delta flight attendants did earn a commission on duty-free sales, the amounts involved were small. A Delta purser who asked that his name not be published as he was not authorized to speak on behalf of the airline told Frequent Business Traveler he was “happy” to hear the news and stated that he felt the change would improve the in-flight experience for passengers, who considered it more of a disruption than a benefit.
A senior flight attendant at another legacy carrier echoed the sentiment, saying he hoped his airline would soon follow suit.
(Photo: Accura Media Group)