State Department Passport and Visa Computer Failure Strands Thousands of Travelers
A computer system failure at the State Department is causing significant delays in the processing of visas, the agency reported.
The department’s travel document system has seen “significant performance issues, including outages” the agency said over the weekend. The problem is impacting travelers across the globe and is not limited to any one country or particular type of visa.
Numerous travelers have posted reports that they are unable to return to the United States because of the problem, including parents adopting children from abroad who are unable to secure the necessary documents for the children to enter the country.
In a statement on its website posted on Sunday, the department said it “has made continued progress in restoring our system to full functionality,” adding that it is “prioritizing immigrant cases, including adoption visas.”
The agency said it is “committed to resolving the problem as soon as possible” and that it will continue to process visas “at U.S. Embassies and Consulates worldwide” as system performance improves.
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