KLM to Accept Payment Via Social Media
KLM announced a new method for flyers to pay for services using their social media accounts.
Using their Facebook or Twitter accounts, passengers can now book or rebook a flight, reserve a seat, or add additional baggage using private and secure communications with a KLM agent.
While customers had previously been able to request or change upgrades via their social media links, the actual payments were always made via phone calls.
KLM has 130 social media agents on staff, and they address over 35,000 queries on Facebook and Twitter every week. The official KLM Facebook page also recently achieved a high mark of five million fans, making it the most popular airline page on the social networking site.