Weather, Volume Cause Delays for UPS Air Network and Holiday Presents

By Paul Riegler on 26 December 2013
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DSC_0320Wintry weather earlier this week not only resulted in thousands of delayed and cancelled flights, as well power failures from Michigan to Maine, but it also overwhelmed United Parcel Service’s air network.

On Tuesday, UPS posted a message on its website and via Twitter saying that it is “experiencing heavy holiday volume” and that the carrier is “making every effort to get packages to their destination.”   The message went on to say that “the volume of air packages… exceeded the capacity of our network” resulting in delays.

Many packages failed to be delivered by the Wednesday holiday,  and customers took to Facebook and Twitter to voice their frustration.  Although UPS was not making deliveries on Wednesday, it repeated its promise to “get packages to their destination” on Twitter that day, further angering customers.

On Thursday, the UPS Facebook page was full of customer complaints along with posts from customers who had received most if not all of their packages that left compliments.  Aaryn Schlosser pointed out that UPS isn’t “new at this game” and should have done far better.

UPS wasn’t the only carrier impacted by weather.  FedEx also said it was experiencing delays as well.  The Associated Press reported on Tuesday that FedEx was telling some customers they could pick up delayed packages at FedEx centers.

Numerous online retailers were impacted by the delays.  Amazon alerted some customers of a “failure in the UPS transportation network,” offering a refund on shipping charges and a gift card to make up for the delay.

Online shopping continues to gain ground.  Black Friday sales in 2013 were up 20% over the previous year, according to IBM Digital Analytics Benchmark, which tracks such data.

(Photo: Accura Media Group)

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