United Adds Turn-Down Service in Global First
United Airlines has started offering turndown service to passengers traveling in its United Global First cabin on long-haul flights. The new service includes a mattress topper that is placed on top of the lie-flat seat, once it is in the fully-flat position. Passengers also receive a duvet, pillow, and amenity kit with Philosophy-branded products. Flight attendants will perform the turndown service upon request.
The new mattress toppers, which United refers to as sleeping cushions, have a 250-thread-count cover, and are part of a $550 million fleet-wide improvement by United first announced last August that includes new lie-flat seats and new in-flight entertainment systems. Once the airline has completed this work in early 2013, it will have over 175 aircraft that offer 180-degree lie-flat seats in ts first- and/or business-class cabins.
United is the second U.S. airline to off turndown service (American Airlines was the first and introduced it last year).