Poll: 90% of Frequent Flyers Give TSA Fair or Poor Rating

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Results for this Frequent Business Traveler poll are based on online surveys conducted between August 10 and August 31, 2012, with a random sample of 1,852 adults, with an average age of 39.5 years, residing in 49 of the 50 U.S. states and the District of Columbia.  In addition, 17% of respondents lived outside of the U.S. but traveled in the U.S.

To determine frequent travelers’ opinions of the TSA, Frequent Business Traveler magazine modeled the initial questions using Gallup’s August 2012 poll on the same topic, adding several questions that further refined the respondents’ views of security based on very recent experiences.  In addition, the demographic section was modified to reflect a higher number of trips per year on the part of the respondents plus frequent flyer program membership.

For results based on the total sample group, one can say with 95% confidence that the maximum margin of sampling error is ±2.27 percentage points.

The survey was designed by Basex, a market research firm.  Through organic and viral contact, we received 1,852 complete responses from travelers who fly on average 10.1 times per year for business and 6.2 times annually for personal reasons. The sample was designed to provide the perspective of those travelers who frequently traverse TSA checkpoints at a wide variety of airports.


An earlier version of this article included a graphic representing the percentage of respondents who think the TSA is doing a poor, fair, good, or excellent job in airport security screening, in which two figures, fair and poor, were transposed.  The graphic has been updated.  No changes were made to the article itself.

(Photos: Jonathan Spira)

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